A little help.
How can I contact Gramps?
Sign into your account and choose Message Gramps. Your private conversation goes directly to the store’s support inbox.
How do I track an order?
Sign into the account that placed your order, then open Track order and enter the order number and checkout email. Tracking appears after Gramps adds fulfillment details.
Can I buy products now?
Live checkout is not enabled yet. You can save products in your cart and wishlist.
How does sandbox checkout work?
Sandbox orders cost $0, use separate test stock, and never cause payments or shipments. Use fictional details.
How do quantity limits work?
Each product has available stock and a maximum quantity per order. The cart and order process check both.
What are the return and shipping policies?
These policies are being prepared. Ask Gramps for details before purchasing; no return window or shipping promise is established here.
What are the sale days?
Gramps can enable annual discounts for Black Friday, January 10–15, and July 12–17. Discounts appear only when a sale is enabled and active.
What does the item number mean?
It starts with the listing’s month, day and two-digit year, followed by its listing sequence number.
Still need help? Send a private message to Gramps.